Microsoft will NOT initiate contact with you or ask for access to your computer unless YOU first contact them (Microsoft), report a problem and give them your phone number to call you with regard to the specific problem you were reporting.
Should any resident get such a call:
Do NOT give the caller any information about you or your computer
Do NOT give them access to your computer
Granting access to the caller can allow the caller to access the private information stored on your computer such as passwords, account numbers, email lists, files, folders, documents, etc.
In addition, many residents do banking and other "bill paying" on-line, therefore allowing this type of access to an unauthorized caller can potentially give them access to your accounts.
If you HAVE received a similar call and gave the caller access to you computer, the BCTC makes the following recommendations:
1- Call your bank and tell them what happened. This may help to prevent or minimize fraudulent activity on your accounts
1- Contact a computer tech to check out your computer. This will help you to ascertain what, if any, areas were accessed and prevent further access to your computer and the information contained on it.
3- Report confirmed fraudulent activity to the proper authorities.